STORE POLICY

SHIPPING & TAXES

 

We ship all across Canada, except for Northwest Territories, Nunavut, and Yukon. Shipping and handling charges will be added to your purchase at the time of checkout. Orders will be shipped to the billing address for security reasons.

For residents of Canada, applicable sales tax will be charged depending on province or territory of residence: Alberta 5%; British Columbia 12%; Manitoba 12%; New Brunswick 15%;, Newfoundland and Labrador 15%; Nova Scotia 15%; Ontario 13%; Prince Edward Island 15%; Quebec 14.975%; Saskatchewan 11%

 

Please allow 7 - 14 business days for the processing and shipping of your order. A tracking number will be emailed to you once your order has been processed and shipped.  A signature will be required upon receipt of goods for delivery confirmation in Canada.

 

Insurance and Tracking Your Order

Shipping and handling charges include Insurance and Tracking fees.  You will be emailed a tracking number once your order has been shipped -- please be sure to provide us with a valid email address. Your package may be tracked via Canada Post.

 

Shipping and Handling Charges Within Canada

All orders are shipped using Canada Post. Orders over $300 before tax receive FREE Standard Ground Shipping.
The cost of expedited shipping is determined by your distance from our post in Montreal, Canada; Total shipping fees for your order will be displayed on the last page of the checkout process. To calculate the cost of shipment for express, click on the Calculate Shipping link on the checkout page, and enter your postal code.

TERMS & CONDITIONS OF WEBSITE USE

 

All materials, content, and information contained within this website is the exclusive property of cjaycollection.com, and shall not be used for unlawful or commercial purposes without the expressed written authorization of cjaycollection.com.

cjaycollection.com reserves the right to change the contents of this website at any time, without notice, and will not incur any liability for any such changes, additions or deletions.

 

cjaycollection.com disclaims all liability for any damages whatsoever arising from use of this website or any other website linked to this site.

 

Use of any of the registered or common-law trademarks, trade names, logos, or service marks on this website, without express written authorization of cjaycollection.com, is strictly prohibited. The manufacture, construction, use and/or sale of any of the items for purchase disclosed on this website, whether or not protected by law, without express written authorization of cjaycollection.com, is strictly prohibited.

TERMS & CONDITIONS OF ONLINE SALE

 

All orders and purchases made through this website are subject to the Terms and Conditions of Online Sale outlined below. These Terms and Conditions of Online Sale may change from time to time without prior notice, at our discretion.

 

Please make sure you have read our Privacy Policy.

 

All orders and purchases made through this website are subject to the following Terms and Conditions of Online Sale:

 

All purchases and/or orders of items must be solely for lawful purposes, and all other uses being strictly prohibited. You must be 18 years or older to purchase from this website, and only the cardholder and/or authorised user(s) of the credit or debit card may use the credit or debit card in question to make transactions.

Any items purchased on this website cannot and shall not be delivered to an address outside of Canada.

cjaycollection.com may correct errors or inaccuracies, and change or update information on this website at any time without notice, including prices and availability of items. All prices listed on this website are in Canadian dollars and all charges will be processed in Canadian dollars.

 

cjaycollection.com reserves the right to limit the quantities of certain items to be purchased. cjaycollection.com will use reasonable efforts to deliver items as quickly as possible and within time periods indicated; however, cjaycollection.com shall not be held liable for any delays in delivery beyond our control.

All of the items on this website are sold AS IS.

A NOTE ABOUT SIZING

 

All of our dresses are sized according to each design; therefore, the size you normally wear may not be the size you would normally wear in dress/regular clothing.  To make sure you are choosing the best size for your measurements, we recommend that you examine the size chart of the dress you are interested in before you selecting your size. To make sure you are getting the best size, click on the ‘Size Chart” link next to the size option of the dress you have chosen.

FINAL SALE -- NO EXCHANGES OR RETURNS.

 

ALL MERCHANDISE ARE THOROUGHLY INSPECTED BY OUR STAFF PRIOR TO SHIPPING AND ALL SALES ARE FINAL.  NO EXCHANGES OR RETURNS on merchandise will be accepted, without exception. In the unlikely case of a manufacturing defect, please contact cjaycollection.com within 2 days of receiving your order to obtain a Return Authorisation Number (RAN) before shipping or returning any merchandise. By returning any merchandise to us without a RAN, you will thereby relinquish all rights to the said merchandise, which will then become the exclusive property of cjaycollection.com, possession of which shall be retained by us to our complete exoneration, without any obligation of compensation with respect thereto. Notwithstanding any of the foregoing, merchandise containing a manufacturer’s defect for which a RAN has been assigned, shall not be refunded, but can only be exchanged for a replacement, or should the same item be unavailable as a replacement, for store credit.

 

In regards to store credit when a replacement item is unavailable:

  • You must contact us by email or phone, within 2 days of receiving your order to request your Return Authorization Number (RAN). Subject to our inspection, a Store Credit will be issued once the defective item is returned to and received by us. Store Credits will be issued in the form of a gift card that never expires.

  • Returns must be shipped back to us within 2 days of receiving your (RAN). A shipping carrier of your choice may be used for your return. All returns must be insured by the shipping carrier and sent with “signature required” for delivery.

  • Your RAN must be clearly printed on the outside of the box. All products must be in the condition they were when you received them and must be unworn, unused, unwashed and in original condition, with the original product tags attached and garment bag intact in order for us to accept your return. Returns will be refused for any items appearing to have been worn or altered.

 

Due to limitations and differences in computer screen resolution and monitor calibration, colors may not be exactly as shown on your computer screen, which cjaycollection.com is not responsible or liable for.

Accessories and shoes shown on this website are not included, and all items are sold separately.

PRIVACY POLICY

 

Use of your Personal Information collected through Shopping Transactions on this Website:

https://stripe.com/ca/privacy

 

The information provided by you to make a purchase on this website is collected by cjaycollection.com via stripe.com/ca to process your online transaction, ship your order, and maintain the accuracy of your information. In order to protect you and cjaycollection.com from fraudulent transactions, a reputable third party organization may perform an address verification. This address verification is intended to ensure that the "BILL TO" address that you provide matches your credit card address.  For further details about Personal Information collected by stripe.com/ca, we direct you to their website at https://stripe.com/ca/privacy

 

Use of your Personal Information collected through the Mailing List on this Website:

The information provided by you by signing up to the Mailing List will be used solely to communicate with you, and will not be shared with any third party.

Fraud Prevention


In order to protect you and cjaycollection.com from fraudulent transactions, all purchases and transactions made through this website shall be conducted exclusively through the intermediary of https://stripe.com/ca as a reputable and secure third party. cjaycollection.com also reserves the right, at our discretion, not to ship items ordered or purchased on this website to certain addresses, in which case you will receive an e-mail notification advising you thereof, and any amount charged to you will be refunded.

Security


This website strives to protect your personal information. For security, transactions are done with the SECURITY AND PCI COMPLIANCE, which encrypts any information you send to us electronically. Please refer to stripe.com/ca/privacy Privacy Policy to learn more about security and privacy regarding your online purchases: https://stripe.com/ca/privacy

 

Cookies


Your web browser places cookie files on your computer's hard drive. This website uses cookies to remember information you give us so that you don't have to re-enter the information each time you visit this website. Cookies also help us understand which areas of our website are popular by showing us how you and others use our website.

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info@cjaycollection.com

 

6712 Plaza St-Hubert, Montreal, QC H2S 2M6

© 2019 CJAY COLLECTION. All Rights Reserved / Tous Droits Sont Réservés.